I’m Yammering away…

yammer

We’ve just started using Yammer at work. For those of you who haven’t heard of it, it’s very similar to Twitter. Users write a question or a short update on what they’re doing that can be read by everyone who ‘follows’ them. Everyone who reads the update can write their own response and gradually a community conversation starts. A bit like in the picture above.

Unlike Twitter however, Yammer is only for internal communications within one company – you must have a Carphone Warehouse email address to sign up for our group. In theory this eliminates the background noise and constant interruptions from Stephen Fry that can make using Twitter a bit like wading through a pile of someone else’s mail.

And so far I’m very impressed. Carphone is a big company based in several sites across the country. Obviously, this can make communication difficult – no one who works on our Preston site is going to ‘pop down for a quick chat’ with me in London. But on Yammer such geographical trifles aren’t a problem.

The other day I needed some feedback on a web page I’m writing about BlackBerry App World. I wanted to know if customers were having problems using it and what sort of questions they were calling our contact centre to ask. Previously getting this sort of feedback would have been a nightmare – I’d have had to track down the right person and then exchange a series of emails or phone calls with someone hundreds of miles away.

Instead of all that, Yammer let me type out a short question and chuck it out to everyone who was logged on. Within half an hour three or four people (several of whom I didn’t know before) had come back to me with suggestions about what I needed to consider.

It wasn’t just the speed that impressed me. The inclusive nature of Yammer means that everyone who could help with my problem did – even if I didn’t know who they were. That’s some pretty efficient social networking – if only someone could find a similar use for Facebook.

Advertisements

4 responses to “I’m Yammering away…

  1. Pingback: I’m Yammering away… « UK eInformation Group

  2. Ya, http://www.Yammer.com is very cool. One thing it is missing that http://www.twitter.com has and also http://www.snipia.com has is the ability to coordinate outside the organization. Twitter is a bit basic in terms of security in that regard. Snipia does a better job with the permission levels, sub groups, etc, but the disadvantage is that it is not private to a domain like Yammer. That brings up security questions as well.

    • The best thing about Yammer is is secure, and that it does give you control over who’s listening to conversations. This tends to negate all the useless blethering that makes Twitter so tricky to use.

      I’ve not used Snipia but I will investigate…

  3. Pingback: Creating a clamour for a Yammer « Rob writes

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s